Terms and Conditions

Privacy

1. Personal information collected by Real Christmas Trees will remain confidential and will not be passed on to any third party.

Deliveries

2. Deliveries to a given area are only available on the dates listed on the website. All deliveries will be made within two days of the selected delivery date.

3. We have a large number of trees to deliver each day and circumstances may change. You will be contacted 1-2 days prior to delivery, letting you know if you have been allocated to a morning or afternoon time slot and an indicative time range.

4. If you cannot be home to receive your tree, please arrange for somebody else to be there, or for a suitable place for the tree with a bucket or a stand with water should be left out. If the tree is unable to be left on the premises an administration fee will be charged, and a delivery re-scheduled at our convenience.

5. If unforseen circumstances arise and there is a delay in delivery times we will inform you as soon as possible.

Returns and Refunds

6. If you are not happy with the quality of your tree. Advise us within 3 days of receiving tree and we will replace or offer a partial credit.

7. The trees are expected to last 3 weeks. We cannot guarantee the longevity of any purchased trees.

Payment Terms

8. Christmas trees, stands and deliveries will not be available until a full payment has been received by Real Christmas Trees.

Liability

9. Real Christmas Trees will not be liable for any damage caused by any product or service once the tree enters the grounds/premises of the nominated address.